Support

plain X uses a volume-based billing model — not restrictive per-seat licenses.

Each plan includes a monthly allowance of transcription minutes. When you transcribe a video or audio file, its duration is deducted from your balance.

Any follow-up tasks on that same file (translations, subtitles, or voice-overs) don’t consume additional minutes.

• Annual plans: Your total yearly allowance is pooled, so unused minutes from one month can be used later within the same year.
• Monthly plans: Unused minutes don’t carry over to the next month.

If you reach your monthly allowance, you can:

• Upgrade to a higher tier,
• Purchase top-up minutes, or
• Enable billable extra minutes to keep working without interruption.

This gives you full control over your usage and costs.

Yes, plain X can identify and label individual speakers.
Speaker IDs can be edited and carried over across tasks for example, you can transcribe, translate, and create a multilingual voice-over using distinct voices for each original speaker.

Yes. You can send us your licensed font, and we’ll make it available in your plain X workspace.

Plain X supports most standard video, audio, and text formats for both input and output.
Examples:

• Upload an MP3 and export the transcription or translation as a Word file.
• Upload an MP4 and export subtitles in formats like .srt or .vtt.

Yes. Everything you can do in the app can also be done programmatically through the plain X API.

Yes. You can:

• Export subtitles in standard formats (e.g., .srt, .vtt), or
• Burn them directly into the video, either as hard-burned or soft-burned subtitles (depending on the video format).

Yes. plain X includes subtitling templates for horizontal, square, and vertical videos, perfect for social media formats.

Yes. You can drag and drop multiple files into plain X as long as they share the same workflow.
 For example:

• Transcribe several audio files with speaker diarization and export all as Word documents, or
• Upload multiple videos and have them transcribed, translated, and subtitled in one go.

Yes. When uploading your media, you can select specific audio tracks to include in the transcription.

Yes. You can upload a script in the same language as the video’s audio, and plain X will align it automatically with the original sound saving time and ensuring precise timing.

Yes, plain X can be deployed on-premise. Please contact our Sales Team for details.